Provider Appeals

User Registration

Registering is fast and easy!

Complete the form below to register for the Appeals Information Management System (AIMS) portal where you can file and view information and documents for Provider appeals.

The Department of Medical Assistance Services (DMAS) will review your registration request to confirm you are affiliated with the Provider. The review may take 2-3 business days to complete. You will be notified by e-mail if your request is approved or denied.

Please note that your appeal must be filed with DMAS by the deadline date. If your deadline is approaching and your account request has not been approved, make sure your appeal is filed by the deadline through mail (600 E. Broad Street, Attn: Appeals Division, Richmond, VA 23219), email (, or fax [(804) 452-5454]. Your appeal request is not deemed filed until it is received by the DMAS Appeals Division.

If you need assistance with registering or logging into AIMS, call the AIMS Helpline at 804-486-2865.

If you have questions regarding an appeal, call the DMAS Appeals Division at 804-371-8488.

Representative's Information
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Your Business Address

Select Provider(s) you would like to represent by entering their NPI below