The Appeals Division of the Department of Medical Assistance Services (DMAS) is currently reviewing your Appeals Information Management System (AIMS) account request. You will be notified by e-mail if your request is approved. If you have not received a response within 2 business days you can contact the DMAS Appeals Division by phone at (804) 486-2865.
DMAS Appeals Division

DMAS Appeals

Agency and DMAS Contractor Registration

Registering is fast and easy!

Agencies and DMAS Contractors that have taken an adverse action against a Provider or a Client (Medicaid Applicant or Member) can request access to the Appeals Information Management System (AIMS) to view appeals assigned to that agency. By requesting an account in AIMS, you are notifying the DMAS Appeals Team that you are able to act on behalf of the Agency.

After the DMAS Appeals Team receives your registration, we will review your information and approve or deny your request.

If your request is approved, you will receive an email with instructions on how to access AIMS. You may need to provide information, such as, your Agency and Supervisor Name and phone number as part of the account creation.

If your request is denied, you may contact the DMAS Appeals Team for additional information.

As part of the registration process, you will be asked to provide information for two-factor authentication. If you provide a mobile number it will not be shared and will only be used for two factor authentication.

If you need assistance with registering or logging into AIMS call the AIMS Helpline at 804-486-2865.

Agency and DMAS Contractor Registration Information

If you are an Agency or DMAS Contractor who took an adverse action against a client (Medicaid Applicant or Member) you are considered a Client Agency / DMAS Contractor in the AIMS portal.
If you are an Agency or DMAS Contractor who took an adverse action against a Medicaid provider you are considered a Provider Agency / DMAS Contractor in the AIMS portal.
Client Agency / DMAS Contractor
Provider Agency / DMAS Contractor
An appeals coordinator receives the notifications from the AIMS portal and coordinates the necessary actions on behalf of their agency, including making sure an appeal / case summary is submitted and making sure necessary agency staff are aware of the hearing / Informal Fact Finding Conference.

Your Agency's Address